Shipping policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped out and you will receive a confirmation email followed up by tracking information after shipping is processed.
Shipping Time
Shipping times vary depending on your location:
- United States: 15-20 business days
- International: 20-30+ business days
Please note that shipping times may vary due to high demand, customs delays, or carrier-related issues.
Shipping Costs
- Free shipping is available on bundle orders
- Standard shipping rates are calculated at checkout
Order Tracking
Once your order has shipped and been processed, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
Delays and Issues
We are not responsible for delays caused by shipping carriers such as USPS, UPS, or FedEx.
We are also not responsible for delays caused by customs processing or incorrect information provided at checkout.
Incorrect Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is correct.
If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they are marked as delivered.
If this occurs, please contact the shipping carrier directly.
Split Shipments
In some cases, items may be shipped separately depending on product availability and warehouse location.
International Shipping
Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
Contact Us
If you have any questions about your order, please contact us at:
Email: realcalmhoops@gmail.com